Resident FAQs

No, we pay for a credit and criminal report to complete the screening process. Since it costs us, we can’t be waived or refunded.

You can use your approved application for any other property we manage, as long as it is affordable by our income requirements, that we have available for up to 60 days from the date you were approved without the need to re-apply.

No, you do not need to complete separate applications for each property. 1 application is good for any of our properties for up to 60 days.

By completing your ‘pet profile’, you are stating you do not have pets. Petscreening.com is our third party vendor who helps stay in compliance with laws involving animals and rentals.

Petscreening.com has a proprietary FIDO Score™ measures the level of risk a property manager may assume for housing a specific household pet and its owner. The FIDO Score ranges between 5-paw down (lowest risk) to 0-paw (highest risk) and is included with each Household Pet Profile we screen at PetScreening. (Note: Assistance animals do not receive a FIDO Score.)

Several factors are weighed when calculating the FIDO Score, including, but not limited to Type of Animal, Breed, Age, Weight, Gender, Vaccination History, Behavioral Traits, Pet Owner’s Care, etc.

Yes, we do accept section 8 on most properties. However, section 8 applicants must follow the same process as any other applicant plus complete Springfield Housing Authority’s requirements.

We encourage Section 8 applicants to submit a Request for Tenancy Approval packet before applying for a home. This speeds up the process and avoids the cost of an application fee if Springfield Housing Authority says it’s not affordable.

Sorry, we no longer allow residents to paint. We don’t have the resources to decide if a person will be a good painter. So, as a rule, we no longer allow painting by residents.

Flowers and decorative plants are allowed to be planted. Vegetables are only allowed to be grown in pots. Vegetable gardens in the yard are strictly prohibited.

Yes, you can hang pictures or window curtains using appropriate hardware. Wall mounted TVs are also okay, but be aware that damage from a poor installation will be your responsibility to have it fixed.

No, all of our properties are smoke-free. This means you can smoke outside anywhere, but not inside the home. Smoking is also not permitted in common areas of apartment buildings.